No request is too big or too small for the heroes of the hospitality industry
When Paola Crow started in the concierge industry in the late 1990s, she'd often thumb through her Rolodex searching for a phone number to assist a guest. And when customers arrived, she'd hand them the itinerary of events on carbon copy paper.
No request is too big or too small for the heroes of the hospitality industry Finalists and winners, who were picked by an independent panel of local business leaders, were celebrated Thursday by the authority with a reception at the Las Vegas Convention Center. For example, Resorts World used its massive video screen -- one that's visible from many parts of the city -- to highlight dispatcher Ericka Stokely's selection as a hospitality hero. That truly sets us apart in the tourism industry.' She is a member of Les Clefs d'Or, the international association of hotel concierges representing extraordinary concierge professionals. 'She is such a genuine (hospitality worker). She goes the extra mile for our guests.' She noticed Crow's friendly personality and attention to detail, hinting that she has the characteristics of a concierge. Despite having no experience in the industry, her personality was obvious during the interview and she was hired on the spot, she said. I will do my best for you,' she said. Other times it's tickets to a show or game, or a reservation at an exclusive restaurant. She's made plenty of contacts over the years, and doesn't hesitate calling in a favor. They also commended Crow's work in mentoring younger employees in showing them the ins and outs of the industry. She coordinated to have two people dress as mermaids coming out of the pool.